{"id":14,"date":"2025-12-19T08:43:02","date_gmt":"2025-12-19T08:43:02","guid":{"rendered":"https:\/\/kivoelectronics.com\/?page_id=14"},"modified":"2025-12-19T08:43:02","modified_gmt":"2025-12-19T08:43:02","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/kivoelectronics.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-company-kivo-electronics\"><strong>Company:<\/strong> Kivo Electronics<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contact Email:<\/strong> <a href=\"mailto:info@kivoelectronics.com\">info@kivoelectronics.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Kivo Electronics, we specialize exclusively in refurbished electronic products. We are committed to providing high-quality items and a clear, fair return process.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Return Window<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our return and refund policy is valid for <strong>30 days from the date of delivery<\/strong>. If 30 days have passed since you received your order, we are unable to offer a refund or exchange.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Eligibility for Returns<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, the item must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be returned within 30 days of delivery<\/li>\n\n\n\n<li>Be in the same condition as received<\/li>\n\n\n\n<li>Include all original accessories, manuals, and packaging<\/li>\n\n\n\n<li>Show no signs of misuse, modification, or physical damage not caused by Kivo Electronics<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Returned items that do not meet these conditions may be subject to a partial refund or rejection.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Non-Returnable Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As Kivo Electronics sells <strong>refurbished physical electronics only<\/strong>, returns are <strong>not accepted<\/strong> for the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items sold <strong>&#8220;as-is&#8221;<\/strong> or clearly marked as <strong>final sale<\/strong><\/li>\n\n\n\n<li>Products damaged due to customer misuse, unauthorized repairs, liquid damage, electrical damage, or improper handling<\/li>\n\n\n\n<li>Items missing original components, serial numbers, or security labels<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Proof of Purchase<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A valid receipt or proof of purchase is required to process all returns. Please do not send items directly back to the manufacturer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Partial Refunds (If Applicable)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Partial refunds may be issued in the following situations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items returned with missing accessories or non-original packaging<\/li>\n\n\n\n<li>Items showing signs of use beyond standard testing<\/li>\n\n\n\n<li>Items returned after the 30-day return window<\/li>\n\n\n\n<li>Items damaged for reasons not due to our error<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Refund Process<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your refund will be issued to the original payment method<\/li>\n\n\n\n<li>Processing times vary by payment provider and may take several business days to appear<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Late or Missing Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you have not received your refund:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check your bank account again<\/li>\n\n\n\n<li>Contact your credit card company, as posting times may vary<\/li>\n\n\n\n<li>Contact your bank for additional processing information<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If you have completed these steps and still have not received your refund, please contact us at <strong><a href=\"mailto:info@kivoelectronics.com\">info@kivoelectronics.com<\/a><\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. Sale Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Only items purchased at regular price are eligible for refunds. <strong>Sale and discounted items are non-refundable<\/strong>, unless they arrive defective or damaged.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">9. Exchanges<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We only replace items if they are <strong>defective or damaged upon arrival<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To request an exchange:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email us at <strong><a href=\"mailto:info@kivoelectronics.com\">info@kivoelectronics.com<\/a><\/strong> with your order number and issue details<\/li>\n\n\n\n<li>If approved, we will provide return instructions<\/li>\n\n\n\n<li>Exchanges are limited to the same item, subject to availability<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">10. Gifts<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If an item was marked as a gift and shipped directly to the recipient:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A store credit will be issued once the return is received and approved<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the item was not marked as a gift:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The refund will be issued to the original purchaser<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">11. Return Shipping<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for return shipping costs<\/li>\n\n\n\n<li>Shipping fees are non-refundable<\/li>\n\n\n\n<li>We recommend using a trackable shipping service or purchasing shipping insurance for high-value items<\/li>\n\n\n\n<li>Kivo Electronics is not responsible for lost or damaged return shipments<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">12. Need Help?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions regarding returns or refunds, please contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:info@kivoelectronics.com\">info@kivoelectronics.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We appreciate your business and thank you for choosing Kivo Electronics.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Kivo Electronics Contact Email: info@kivoelectronics.com At Kivo Electronics, we specialize exclusively in refurbished electronic products. We are committed to<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - Kivo Electronics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kivoelectronics.com\/index.php\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy\" \/>\n<meta property=\"og:description\" content=\"Company: Kivo Electronics Contact Email: info@kivoelectronics.com At Kivo Electronics, we specialize exclusively in refurbished electronic products. 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