Company: Kivo Electronics

Contact Email: [email protected]

At Kivo Electronics, we specialize exclusively in refurbished electronic products. We are committed to providing high-quality items and a clear, fair return process.

1. Return Window

Our return and refund policy is valid for 30 days from the date of delivery. If 30 days have passed since you received your order, we are unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the item must:

  • Be returned within 30 days of delivery
  • Be in the same condition as received
  • Include all original accessories, manuals, and packaging
  • Show no signs of misuse, modification, or physical damage not caused by Kivo Electronics

Returned items that do not meet these conditions may be subject to a partial refund or rejection.

3. Non-Returnable Items

As Kivo Electronics sells refurbished physical electronics only, returns are not accepted for the following:

  • Items sold “as-is” or clearly marked as final sale
  • Products damaged due to customer misuse, unauthorized repairs, liquid damage, electrical damage, or improper handling
  • Items missing original components, serial numbers, or security labels

4. Proof of Purchase

A valid receipt or proof of purchase is required to process all returns. Please do not send items directly back to the manufacturer.

5. Partial Refunds (If Applicable)

Partial refunds may be issued in the following situations:

  • Items returned with missing accessories or non-original packaging
  • Items showing signs of use beyond standard testing
  • Items returned after the 30-day return window
  • Items damaged for reasons not due to our error

6. Refund Process

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Your refund will be issued to the original payment method
  • Processing times vary by payment provider and may take several business days to appear

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card company, as posting times may vary
  3. Contact your bank for additional processing information

If you have completed these steps and still have not received your refund, please contact us at [email protected].

8. Sale Items

Only items purchased at regular price are eligible for refunds. Sale and discounted items are non-refundable, unless they arrive defective or damaged.

9. Exchanges

We only replace items if they are defective or damaged upon arrival.

To request an exchange:

  • Email us at [email protected] with your order number and issue details
  • If approved, we will provide return instructions
  • Exchanges are limited to the same item, subject to availability

10. Gifts

If an item was marked as a gift and shipped directly to the recipient:

  • A store credit will be issued once the return is received and approved

If the item was not marked as a gift:

  • The refund will be issued to the original purchaser

11. Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items
  • Kivo Electronics is not responsible for lost or damaged return shipments

12. Need Help?

If you have any questions regarding returns or refunds, please contact us at:

Email: [email protected]

We appreciate your business and thank you for choosing Kivo Electronics.